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Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
?No Profanity or inappropriate defamatory remarks
?Fraud
?No Personal Identifying information (e.g., customer phone number or email)
?No Competitor references (e.g., another brand or dealership)
?Dangerous behavior (e.g. threatening to harm employees or others)
?Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Vehicles
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FordPass?. Built to Keep
You Moving.
Start getting rewards in just a few steps:
*Based on U.S. auto manufacturer owner’s mobile apps only.
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**Roadside Assistance is included for certain Ford owners and available to everyone for a per‐service fee.
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?FordPass Connect, an optional feature on select vehicles (SYNC Connect for 2017/2018 model year vehicles), is required for certain remote features and requires the FordPass App and Ford Connect Service (see App Terms for details). Service on 2018 and prior model year vehicles includes a complimentary 5-year trial for remote features, excluding Wi-Fi hotspot, and starts with?original?vehicle sales date (after which, fees?may?apply). Service for 2019 model year vehicles includes a complimentary 2-year trial period for remote features, excluding Wi-Fi hotspot, and starts with original vehicle sales date (after which, fees?may?apply.) Service for 2020 and later model year vehicles includes a complimentary 1-year trial for remote features, excluding Wi-Fi hotspot, and starts with original vehicle sales date (after which, fees?may?apply).
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??75,000 for diesel owners. Modem must be activated within 60 days of purchase through the FordPass app on a smartphone and remain active for at least 6 months after activation. Members will receive FordPass Rewards points that can be redeemed for complimentary maintenance. Buyers of non-modem equipped vehicles will also receive Points for Complimentary Maintenance after enrollment.?Visit a participating dealer for details.
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?Requires FordPass??Connect and FordPass Connect service; Amazon and Google devices.
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