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Who leaves ratings and reviews?
Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.
How are ratings and reviews collected?
Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.
Can dealerships edit or remove reviews?
No. Ford personnel and/or dealership personnel cannot modify or remove reviews.
Are reviews modified or monitored before being published?
MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:
?No Profanity or inappropriate defamatory remarks
?Fraud
?No Personal Identifying information (e.g., customer phone number or email)
?No Competitor references (e.g., another brand or dealership)
?Dangerous behavior (e.g. threatening to harm employees or others)
?Lack of adequate text (e.g., symbols, emoji’s and random letters)
Reviews on the product and not the customer’s Sales or Service experience
Vehicles
Shop
Owner
Ask Ford
7
87.8
Rapid Red Metallic
Agate Black
Atlas Blue
Atlas Blue
Blue Metallic
Iconic Silver
Magnetic
Oxford White
Rich Copper Metallic
Silver Spruce
Star White Metallic
FordPass is the one-stop app that can help you move more freely throughout your day.164
Here’s how:
● Receive key vehicle info and schedule service*
● Use FordPay to conveniently pay for service
● Get FordPass help from a friendly FordGuide
These are just some of the great things you can do with FordPass. If you haven’t already, download the FordPass app on the App Store?167?or get it on Google Play.?167
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